DISCOVERY HOLIDAYS

Discovery Holidays was established in 2013 in south-western WA to provide much-needed leisure and holiday opportunities for local travellers of all abilities. Since then we have grown to have over 700 members and have supported travellers to travel throughout Australia and the world. Our group supported tours are popular and highly recommended by our satisfied customers.

With our head office in WA, Discovery Holidays now has offices in Queensland and representatives in New South Wales. We provide services to customers all across Australia and visitors from abroad.

Discovery Holidays is a registered business of Social Solutions WA Pty Ltd.

Our Vision

Our vision is for inclusive experiences that are accessible to everyone.

Our Mission

Our mission is to enhance social participation and outcomes for individuals, families and communities.

We achieve this through providing fun, flexible, safe and memorable supported holiday and travel experiences.

Our Values

Discovery Holidays’ culture is guided by the following principles and values. These are the standards we expect from all stakeholders from Board Directors to suppliers, customers, service staff and contractors. They direct our attitudes and actions from strategic planning through to service delivery.

DIGNITY

Listening and Being Heard
Making Our Own Decisions
Setting Challenges and Taking Risks
Being Supported to Achieve Our Goals
Our Rights Being Protected

RELATIONSHIPS

Mutual Trust
Genuine Communication
Feeling Supported and Valued
Having Confidence to Speak Openly
Speaking Up for Others
Including Others and Being Included
Being Treated Fairly
Feeling Safe

COLLABORATION

Working Together as Equals
Valuing and Acknowledging Our Differences
Supporting Each Other’s Strengths
Sharing Our Experiences Openly and Freely
Having Our Voices Being Heard

INNOVATION

Embracing Diversity and Creativity
Challenging Our Boundaries, Routines and Expectations
Exploring New Ways of Changing Our World
Choosing to Make Our Future Inclusive by Design

QUALITY

Striving to Be Our Best
Accepting Setbacks and Choosing Better Ways Forward
Playing by the Rules and Exceeding Standards
Sharing Feedback and Acting on Ways to Improve
Providing Services Beyond Expectations

DIGNITY

Listening and Being Heard
Making Our Own Decisions
Setting Challenges and Taking Risks
Being Supported to Achieve Our Goals
Our Rights Being Protected

RELATIONSHIPS

Mutual Trust
Genuine Communication
Feeling Supported and Valued
Having Confidence to Speak Openly
Speaking Up for Others
Including Others and Being Included
Being Treated Fairly
Feeling Safe

COLLABORATION

Working Together as Equals
Valuing and Acknowledging Our Differences
Supporting Each Other’s Strengths
Sharing Our Experiences Openly and Freely
Having Our Voices Being Heard

INNOVATION

Embracing Diversity and Creativity
Challenging Our Boundaries, Routines and Expectations
Exploring New Ways of Changing Our World
Choosing to Make Our Future Inclusive by Design

QUALITY

Striving to Be Our Best
Accepting Setbacks and Choosing Better Ways Forward
Playing by the Rules and Exceeding Standards
Sharing Feedback and Acting on Ways to Improve
Providing Services Beyond Expectations

FULLY ACCREDITED

Our services are guided by your personal preferences and are planned and delivered to align with National Disability Service Standards and the NDIS Quality Management Framework. We’re proud to be fully accredited as an Australian Quality Tourism operator and an NDIS registered provider.

The Discovery Holidays Travel Team

Discovery Holidays is supported by a small and dedicated team of travel and service professionals. The Operations Team carefully crafts innovative holiday itineraries that meet comprehensive risk-management guidelines while delivering fabulous and fun tourism experiences.

The Guest Services Team codesigns a personalised suite of support services that match each guest’s individual needs and preferences to ensure comfortable, safe and enjoyable experiences for everyone. Discovery guides are qualified, trained support/care workers with extensive travel and guiding experience.

Our fun, dependable team is on call 24 hours a day when on the road, and provide all the support our guests need to simply relax and enjoy the journey.