FAQ’s & Downloads
Here you’ll find copies of our latest brochures, answers to frequently asked questions as well as documents you might need to make or plan your service bookings.
Contact the team if you require any assistance or to receive information in other accessible formats.
Frequently Asked Questions
What's included?
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Tour prices include [unless otherwise specified]:
Airfares, Cruise train or other tickets and fares
Transport by hire vehicle, coach, train, cruise or flights and all in tour transfers, vehicle hire and fees
Quality 4+ star twin-share hotel style accommodation
Meals including all (bistro style) breakfast, lunch and dinners
Tours, attractions and entertainment as per the holiday itinerary including all entry fees.
Guest support staff and individualised support services as per the selected staff ratio.
Comprehensive travel insurance with AHI Assist.
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Tour Prices DO NOT include [unless otherwise specified]:
Passenger spending money
Single Room Accommodation
Transfers to/from departure point
Passports, visas or other travel documents
Entry and exit airport taxes
Barista coffee or alcoholic beverages
Personal items such as laundry, telephone, toiletries, excess baggage
Medical or first aid supplies
Equipment rental such as wheelchair hire, hoist, shower chair.
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As our guest, you will benefit from our comprehensive travel insurance cover on all domestic and international tours included in the price of your holiday. Additional fees may apply and/or reduced benefits be available for guests over 85 years. Contact us for further information.
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No, if you select a supported travel package you will be accompanied by our friendly guest support team for the duration of your holiday. If you would like to meet further with your support team prior to the holiday, please let us know and we will arrange to catch and introduce you to the travel team.
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You will need spending money for any personal items you wish to buy, including souvenirs, snacks, alcoholic and soft drinks or other optional tours and activities not included in the holiday itinerary. On a general basis we recommend approximately $30-50 per day for general on tour shopping and souvenirs.
Need more Info?
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We offer a complimentary holiday planning service that allows us to introduce our holidays, learn more about your holiday style and assist you to create the perfect holiday. This informal chat over the phone provides you with an opportunity to have all your questions answered by one of our experienced holiday team. You may either book your preferred date and time online or give us a call anytime to arrange a meeting.
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We offer a range of alternatives for people wanting to experience a particular tour or create their dream travel experience. We can individually tailor a holiday to suit your preferences or you may register your interest in other destinations for group travel options via our contact us page.
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Yes. Our team is happy to prepare quotes for guests who require them for trustee, guardian or NDIS approval. We require further information about your support services, style and preferences and your intended itinerary to prepare any quotation. To ensure your quote is provided in a timely manner we request that all guests complete a holiday planning booking to detail your holiday choices. You can complete this booking here: Plan my holiday / get a quote
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Subject to individual Plans, NDIS participant may be eligible to fund the support costs component of their supported holiday or break away from home. See our NDIS Information Page for more details.
About group getaways
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Our group holidays are based on a maximum number of 10 people travelling including support staff to maximize the flexibility and experience of everyone on the tour. We can arrange tours for larger numbers of people on request.
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Our group holidays are based on minimum tour participants of 4-8 guests, however where guests are travelling on a 1:1 support category then tours will still proceed with a minimum of 1-2 guests.
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Yes, friends and couples travelling together may request twin or double room accommodation as preferred.
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We regularly arrange tours on behalf of groups of friends, families and couples who would like to travel and where not all tour guests require support services. We would be happy to arrange the tour to ensure you can travel together as a group and arrange appropriate personal support services for those guests that require assistance.
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In group getaways guests have the option to share supports to reduce costs and enhance independence and social inclusion. Staff ratios are determined by the support needs and preferences of each holiday guest. The general ratios are supplied at 1:3, 1:2, or 1:1 staff to guests.
Accessibility and other supports
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Your wheelchair will be carried in the luggage section of the plane. On most flights you may stay in your own chair until the just prior to boarding the plane. When airlines require prior check in t the luggage counter, an airline supplied wheelchair is offered. Passengers access their seat and with the assistance of Discovery Holidays staff, airline staff and using aisle wheelchairs, slide transfers, or hoists as required. You will experience priority boarding on and off the aircraft and your personal wheelchair will be available for collection at the point of arrival. Wheelchairs are subject to certain size restrictions and airline conditions. Please contact us for more specific information relating to you travel. See our links page for more resources for travelling with a wheelchair.
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Yes Discovery Holidays wants to provide holidays that are suitable for everyone. Our staff are skilled and experienced to supply services suited to diverse range of abilities. Our personalised services include– Medication support and administration
All personal care including showering, grooming, dressing, hygiene and continence management, catheter and colostomy care.
Nutrition and eating including modified diets. (PEG : individual application)
Mobility assistance with walkers, frames, wheelchairs, hoist transfers and supply of commodes, shower chairs and other equipment.
Personalised high support for communication, social, and positive behavioural outcomes.