Health Screening Policy
In response to the Covid-19 health emergency, the following procedures have been implemented in addition to standard risk and quality control procedures in all service areas:
Pre-service health screening and service restrictions
For the protection of all participants our small group and all individual services in the community follow new health screening measures.
Services are restricted* for any guest or support staff who has:
- travelled interstate or internationally within the last 21 days
- been in direct close contact with someone who has travelled overseas in the last 21 days
- been in contact with a confirmed case of Covid-19 or in close contact with anyone who has been asked to self-isolate because of a close contact.
- Is experiencing any cold or flu-like symptoms
- Has experienced a fever (temperature above 38.1 ) within the 7-day period prior to service.
*Emergency and short-notice respite and accommodation will be risk-assessed on a case-by-case basis to determine if we can safely assist with crisis care as required.
Other service health screening:
- Staff and guests are required to participate in temperature screening for all service contacts and regularly during multiday excursions.
- Daily temperature monitoring and recording procedures are in place to track any changes in the health of our key support staff and guests.
Action plan for a fever
Response Guidelines – For any traveller with a temperature over 37.9°C:
- The person will be provided with a mask immediately even if no other symptoms appear.
- The person will be provided with comfort and adequate support to isolate to their room as soon as practical.
- If vehicle transport is unavoidable the masked person shall be as physically distant from other people as can be achieved before returning to isolate.
- Operational support team to initiate:
- contact with guardians and guest representatives
- internal clinical support
- additional or replacement support staff.
- Medical advice shall be sought from the Coronavirus Health Information Line
Covid-19 Disability Information Helpline
The Disability Information Helpline provides information and referrals for people with disability who need help because of coronavirus (Covid-19).
The Helpline can help families, carers, support workers and services, too. The Disability Information Helpline is free, private and fact-checked.
You can contact the Helpline in the following ways:
- Phone (free call): 1800 643 787
- If you are deaf or have a hearing or speech impairment, you can also call the National Relay Service on 133 677
The Helpline is available Monday to Friday 8 am to 8 pm (AEST)